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FITOUT REVIEW
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| OCS
Retail Support
November 2007 |
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| After
20 years at the forefront of store development and retail support
activities, OCS Retail Support continues to see huge potential
in UK retail, a sector that Steven Phillips, Head of Business
Development, views as the most dynamic in the worldy |
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W
ith over two decades of retail support experience and a reputation
built on its high level of service, OCS Retail Support continues
to expand its service offering and has ambitions to become a
market leader for UK retail support services. A part of the
OCS Group, the company provides a unique level of service, going
to great lengths to achieve a deeper understanding of its customers’
businesses.
This knowledge enables OCS to provide flexible solutions that
meet client needs most effectively.
For over 20 years OCS has been at the forefront of the retail
support industry, pioneering many new initiatives, which have
helped achieve an unrivalled position
in the retail sector.
“We provide a full service offering into the retail sector,”
says Steven Phillips, Head of Business Development, OCS Retail
Support. “We deal primarily with large multiple retailers
and the company is set up in such a way that we can service
their requirements on a national basis, relieving the pressure
from their internal departments on all store development and
retail support activities.”
OCS takes a very proactive approach to ensuring that it continues
to maintain strong relationships with its clients. The secret,
says Phillips, is to get involved with their project planning
and store development at a very early stage. “That way,
we are able to influence the project in a professional way,”
he says. |
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“That
is why our offer of an end-to-end service has become so compelling
— we can take stores from a blank sheet of paper and
deliver the finished article whilst doing everything in between.
We achieve this by becoming entrenched in the planning phase
of the client’s long-term plans, to understand where
they want to go, and to influence and be instrumental in delivering
their aims,” Phillips explains. “It is by getting
very close to each retailer and understanding the differences
between the diverse sectors, and being able to adapt our services
accordingly that we
achieve this."
OCS Retail Support’s success can be attributed to its
size, the fact that it provides a nation-wide service and
of course its diverse range of disciplines. In providing an
‘end-to-end’ service, the company streamlines
the process quite considerably. Effectively, the retailer
need not have five contractors on site but one, with one point
of contact
and one project manager overseeing and coordinating all of
the different disciplines. This is a different approach and
one that is proving to be highly successful and very popular
with retailers.
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The
current OCS Retail Support portfolio of services includes
project management, design, retail fit-out and racking/shelving
installation, merchandising, and stock
audit services.
Every company, says Managing Director Graeme Grove, no matter
what its size is made up of individuals. Some may lead and
others might follow, but each is a vital and defining factor
in the personality of that business. It is this combination
that makes OCS Retail Support unique. “To define us
simply as the UK’s leading retail support company is
to overlook the immense diversity of aptitude, expertise and
experience that together create our personality.
For
the full article please see the RLI Nov 2007 issue
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| FITOUT REVIEW
ARCHIVE |
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Paramount
Publications Ltd Suite 15, Hardmans Business Centre, New
Hall Hey Road, Rawtenstall BB4 6HH UK
Tel: +44 (0) 1706 212200 Fax: +44 (0) 1706 211782 Email:
info@rli.uk.com
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