Industry Profile – Issue 110

Built on a specialisation in retail delivery and tenant coordination, Vindico provides retail delivery services to developers and managers of airports, shopping centres and leisure destinations. RLI talks to Founding Directors Marc McQuain and Peter Row.

Vindico specialises in retail delivery strategy, design and management solutions that support the on-time opening of many retail tenants in major openings through to the re-opening of new tenants in less time across trading asset portfolios. As a business, Vindico establishes three-year strategic plans and is almost twelve months into its current cycle. “By the end of 2014, we had successfully re-booted the business, having navigated the global property recession,” says Founding Director Marc McQuain.

“In doing so, we saw the need to re-engineer our service proposition to address our reliance on the project development stage of the property life cycle, We have successfully achieved this and secured a number of key strategic appointments that firm up our push into trading assets.”

Peter Row, Founding Director, Vindico

Vindico was established in 2002 servicing the retail property markets in the UK and USA, establishing an office in Dubai in 2007 to play a role in the dynamic Middle East market. This region has grown to become its strongest market, with offices in Dubai, Abu Dhabi and Doha and a track record spanning the UAE, Egypt, Oman, and Qatar. Aldar’s Yas Mall in Abu Dhabi is the company’s most recent major shopping centre opening, along with the Luxury Retail redevelopment at London Heathrow. “We are proud of both,” says McQuain. “They were challenging projects with successful outcomes, but they also highlight the importance of how longstanding relationships yield mutually beneficial outcomes over time.”


Vindico carried out retail delivery design and management at Yas Mall, which also includes leisure anchors and a substantial F&B offer, and at the same time delivered the ‘Welcome Pavilion’, for a separate client, a collection of 20 restaurants with an external dining terrace linking Yas Mall to the adjacent Ferrari World theme park. Indeed, the company has opened 56 new units across 13 properties in the nine months that this programme has been running. In the UK, the company has continued its longstanding relationship with Land Securities in delivering London’s newest restaurant quarter, Nova Victoria, which will showcase new concepts and brands from a range of restaurateurs and catering operators.

“We have worked with Aldar continuously since 2007, and as we were opening Yas Mall, we were also collaborating on a solution to inject some store opening momentum into Aldar’s portfolio of trading community centres, spread across the Emirate of Abu Dhabi.”

Peter Row, Founding Director, Vindico

The company also supported Heathrow with a retail delivery strategy and methodology that guided the opening of 100 per cent of Terminal 5’s retail and restaurant units in 2008. Those self-same methodologies were institutionalised by Heathrow and were still in use when Vindico returned seven years later to deliver the terminal’s first major retail upgrade. Dubai Airport’s Commercial Team was tasked with achieving a step change in the passenger dining experience in the A380 terminal – ‘Concourse A’. Vindico’s retail delivery design and management team worked closely with the client and their partners to achieve that goal. “Our clients understood the important role that retail delivery plays and the need to create ‘retail momentum’ in any new asset by maximising the number of trading shops and restaurants,” McQuain explains. “Whereas other firms may bolt retail delivery onto their construction or design offers, our clients see value in hiring specialists. Retail delivery is our core business, it’s all we do.”

For the full article, please see the November 2015 issue or subscribe here