Currys PC World has unveiled plans for a phased reopening of 131 of its stores from next week, initially opening as expert ‘Tech Help Hubs’ to support customers with existing tech needs.
Currys PC World’s tech experts have been specially briefed to help customers with any tech challenges they may have faced during the lockdown period; and, for the first three days of opening, the place of purchase will not matter.
From 18th June, the 131 open stores will move to the normal Currys PC World offering, allowing customers to browse shelves safely and buy as normal, while the retailer works to bring back its usual services, slowly and safely. The remainder of Currys PC World stores will look to open over the forthcoming weeks.
The retailer’s ‘slowly and safely’ approach includes a process for constantly challenging and improving its own measures for colleagues and customers. That process includes the creation of a digital forum for colleagues to exchange learnings, as well the introduction of a Safety Review Board. The board will meet weekly, with the attendance of store managers, safety experts and Alex Baldock, the group’s CEO, who will attend for the next few weeks. There will also be roving personnel reviewing the way things are working in store and identifying potential improvements.
Quote from Chief Operating Officer, Mark Allsop, Dixons Carphone; “Our three day ‘Tech Help Hub’ initiative is part of our commitment to put customers first – even customers that have previously chosen to buy their tech elsewhere. We’re pleased to be opening our stores slowly and safely across the UK & Ireland – and we will maintain extreme vigilance, constantly reviewing and improving our approach to safety in an ever-changing situation. Most importantly we’re proud of our colleagues themselves, people who continue to work hard to make sure consumers across the country get the tech they need safely.”
