Well Pharmacy – formerly the Co-Operative Pharmacy – has worked with YourStudio to develop a new Pharmacy of the Future concept designed to better meet customer needs.
The format has been trialled at a site in Northenden, near Manchester, close to the retailer’s head office. The group operates from 780 locations around the UK.
Features include a new floorplan and layout that has been designed to create a more streamlined customer experience, rather than being focused on products and services. A previously overwhelming level of communication materials has been pared back and the dispensary – the most popular area – has been moved to the front of the store. The move seeks to demystify the back-of-house process by making it visible through the storefront.
A new ‘Essential Well flow’ system has been designed for staff work stations at the dispensary, helping each to perform their core tasks more efficiently, and from an optimum location, with each space designed for a specific activity.
