Page 22 - #185 October 2023

Hospitality with Heart

What awaits guests at a Pan Pacific Hotels Group property is luxury hospitality
at its most gracious where the members of staff are sincere, thoughtful and
trustworthy. In this interview, RLI sits down with CEO Choe Peng Sum to
speak about the company origins, what its future pipeline looks like and what
makes the business stand out.

an Pacific Hotels was launched back in 1975 by Japanese
conglomerate Tokyu. The brand and the majority of its
Pproperties were acquired by UOL in 2007 and it was then
rebranded as Pan Pacific Hotels Group. Since then two additional brands,
PARKROYAL COLLECTION and PARKROYAL have been added to an
ever-expanding global portfolio.
The company believes that true hospitality comes from the heart and
that it should be genuine, gracious and warm. They treat each guest the
same way they would wish to be treated themselves and by discerning
their individual needs, preferences and wants, they endeavour to
make each stay an unforgettable one.
Today there are close to 50 hotels and serviced suites in operation
in 30 cities across North America, UK and Asia-Pacific. Of these,
the Pan Pacific Orchard, Singapore opened in June 2023 and it
features iconic and dramatic biophilic architecture that combines
sustainability and luxury. Another location launched in June was Pan
Pacific Serviced Suites Nairobi, which are located in the prestigious
GTC Nairobi Complex in Kenya’s capital city and its main
commercial hub. Other sites launched in 2023 are BELLUSTAR
TOKYO, A Pan Pacific Hotel and the Hotel Groove Shinjuku, A
PARKROYAL Hotel which were both opened in Tokyo in May.
In terms of refurbs, Pan Pacific Singapore re-opened in August
which featured a full refurbishment and included the creation
of F&B concepts and glamorous destination bar, Plume. An
additional extensive refurbishment is taking place at Pan Pacific
Perth and this is due to be completed next year.

Pan Pacific London, UK