The company has unveiled a new store in Liverpool ONE that offers access to the latest in mobile, broadband, gaming and connected tech.
The new store, located on the upper level at Liverpool ONE, demonstrates the operator’s commitment to investing in its stores and UK high streets. Spanning over 1,900sq ft, the space has been designed to showcase the very best of Virgin Media O2’s products and services in an engaging, hands-on environment while placing the customer front and centre of the in-store experience.
Providing brilliant customer service sits at the heart of this approach, with dedicated in-store advisors on hand focused solely on supporting new and current customers when they visit. These specialists can support with a wide range of queries, from billing and account support to assisting vulnerable customers or those facing more complex situations.
This forms part of the company’s broader commitment to delivering more personalised, accessible support, ensuring customers can get the help they need quickly, at a time and place that works best for them.
The shop is divided into discovery zones across an open-plan layout, giving customers the chance to test out Virgin Media O2’s latest products as well as popular gaming and entertainment tech, with expert tech advisers on hand to answer any questions.
