Virgin Media O2 has today opened a new store at Westfield White City, bringing together the best in mobile, broadband and connected technology in one immersive retail destination.
The new store, located on the first floor of Westfield Shopping Centre in White City, demonstrates the operator’s continued commitment to investing in its stores and UK high streets. Spanning more than 3,860sqft, the space has been designed to showcase the very best of Virgin Media O2’s products and services in an engaging, hands-on environment while placing the customer front and centre of the in-store experience.
To celebrate the launch customers visiting the new store will be able to take part in a scavenger hunt, designed to showcase the latest technology and experiences across the discovery zones. Visitors who complete the hunt can redeem their entry at a custom-designed vending machine packed with more than 500 prizes, including Chilly’s bottles, Lindor chocolate bars, Virgin Experience Days vouchers, Treatwell vouchers, Tastecard memberships and Disney+ subscription vouchers.
Customers can also take part in a quiz within the Virgin Media zone for the chance to win one of two exclusive Disney+ bundles.
Providing brilliant customer service sits at the heart of the store, with dedicated in-store advisors on hand focused solely on supporting new and existing customers when they visit. These specialists can support with a wide range of queries, from billing and account support to assisting vulnerable customers or those facing more complex situations.
This forms part of the company’s broader commitment to delivering more personalised, accessible support, ensuring customers can get the help they need quickly, at a time and place that works best for them.
The shop is divided into discovery zones across an open-plan layout, giving customers the chance to test out Virgin Media O2’s latest products as well as popular gaming and entertainment tech, with expert tech advisers on hand to answer any questions.
