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RLI TECHNOLOGY INSIGHT

FIT-OUT GALLERY
How to Make WELCOME TO THE RLI FIT-OUT GALLERY, WHERE THE VERY BEST FIT-OUT SPECIALISTS TAKE THE OPPORTUNITY
TO PRESENT THEIR SERVICES TO RETAILERS AND LEISURE OPERATORS, BOTH NATIONALLY AND INTERNATIONALLY.
Tech Rollouts Work ESPRIT DIGITAL NIKI LTD PORTVIEW

Our Technology Insight this month sees Asif Rehmani, CEO
of VisualSP explain how retail technology rollouts can actually
work, instead of being a frustrating experience that actually
adds to people’s workloads and cause unnecessary stress.

LUMOS LED from Esprit Digital. We offer Niki Ltd is a family-owned company with over 30 years of Portview is a leading fit-out specialist operating in the UK
ech rollouts often get a bad rap. If you’ve Mix up Your Formats: Some people learn MONITOR AND ADJUST unrivalled one-stop service to transform the most experience in the retail industry. We are key manufacturers and Ireland, who are recognised for delivering beautiful
interiors for the world’s leading brands. With over 40
challenging high footfall retail sites anywhere in
and experts in custom-made, fully integrated projects
Tever been part of one, you know the best in a classroom setting, while others prefer Once the tech is in place, keep an eye on the world into stunning digital screen enviroments for fashion, cosmetics, supermarkets, sport brands, years of experience, we combine style with our wealth of
pain - poor communication, minimal training online courses or hands-on workshops. Offer how it’s performing: and then support them both remotely and restaurants, etc. Our unique approach to detail uses the experience to turn our clients vision into reality.
Our hands-on, straight-talking approach ensures projects
physically for life. Recent in-store projets include:
and a tidal wave of resistance can turn what a blend to cover all bases, especially with Leverage Analytics: Use data to track how Dolce & Gabbana, Puma, Fendi, Ralph Lauren, latest technology in production and project management are delivered on time and on budget, which is why we
giving our partners a turnkey service – from technical data
should be a smooth transition into a full-blown seasonal staff that may need extra support. the technology is being utilised. It can help you Chloe, Burberry, Valentino, Gordon Ramsay, development, value engineering to high quality production. are chosen by some of the world’s top brands, including
Tiffany & Co, Arsenal FC, Samsung, Tottenham Hotspur
nightmare. Provide Ongoing Support: Make sure help is pinpoint areas where more training may be Ray-Ban, Harvey Nichols, Adidas and Armani. Modern in-house production for metal, joinery and carbon and Fortnum & Mason.We don’t believe in settling
products gives us extra flexibility to respond to all market
Having spent years in digital adoption and readily available long after the initial training. A needed, such as in customer-facing roles during needs… We turn brand ideas into reality! for second best. When you choose Portview, you are
guaranteed world-class results.
transformation, I’ve been on the frontlines dedicated help desk or mentorship program can peak hours. www.espritdigital.com/lumos www.niki-ltd.com www.portview.co.uk
of enough tech rollouts to know what works be a lifesaver, particularly during peak seasons. Stay Flexible: Things may not go as planned
- and what doesn’t. Whether you’re rolling and that’s okay. Be ready to pivot based on PURE FITOUT SCHWITZKE PROJECT
out a new POS system in your retail stores or BUILD A FEEDBACK LOOP what you learn after the rollout, whether
upgrading guest management software in your No one knows better than your team how it’s adjusting workflows or addressing new
leisure venues, here’s how to make sure the the new tech is working - or isn’t. Here’s how customer demands.
process is a win, not a disaster. to gather their insights: Keep the Lines Open: Maintain regular YOUR PROJECT
Regular Check-Ins: Set up frequent meetings communication with your teams to gauge their COULD BE
SET CLEAR GOALS to discuss what’s working and what’s not. ongoing experiences and encourage continuous
If you’re just diving into a new tech rollout Catch issues early to keep the project on track feedback. This is especially important in fast- FEATURED HERE
because “everyone else is doing it,” hit the and ensure your operations continue to run paced environments where customer needs
brakes! You need to define what success looks smoothly during busy times. can change rapidly. Pure Fitout is an independent, award-winning Building Experience - Schwitzke Project offers
like. Here’s how: Encourage Open Feedback: Foster a fit out specialist with extensive experience AVAILABLE FROM complete concepts for individual shopfitting from a
single source. The company’s core competence
in high quality, bespoke interior fittings and
Identify Specific Outcomes: What are you culture where employees feel safe sharing CELEBRATE SUCCESSES installations. Utilising specialist expertise to FEBRUARY lies in the implementation of concepts into
trying to achieve? Is it creating a seamless their experiences. Use anonymous surveys if Don’t underestimate the power of manufacture joinery, metal and stone in-house, FROM £125 A MONTH* ready-to-use stores, incorporating the
checkout experience that keeps customers necessary to get honest insights, particularly recognition. Celebrating successes can do we are dedicated to bringing client visions to life brand’s identity as well as local conditions.
in an efficient and cost-effective approach.
Brands and retailers from all over the world
coming back or enhancing guest engagement from frontline staff that interacts directly with wonders for team morale: trust in the expertise of Schwitzke Project’s
at your entertainment venues? Be crystal clear customers. Acknowledge Achievements: Recognise internationally experienced team to bring
their brand images to life.
about your goals. You can’t hit a target you Act on Feedback: When your team speaks both big wins and small victories. It fosters a
can’t see. up, listen. Making adjustments based on their sense of accomplishment and keeps the team www.purefitout.com www.schwitzke-project.com
Get Stakeholders on Board: Bring in input shows you value their opinions and helps motivated, whether it’s a successful launch of
department heads and key players from day build trust. a new service or positive customer feedback. UMDASCH
one. They know their teams best. Trust me, Reinforce Commitment: Celebrating
their insights can be the secret sauce to your COMMUNICATE LIKE YOU MEAN IT progress shows your team that their efforts
rollout success. Keeping everyone in the loop is key to a matter, encouraging them to stay engaged with
Communicate the Vision: Make sure smooth rollout. Here’s how to make sure your the new technology. YOUR PROJECT YOUR PROJECT
everyone knows why this rollout matters. Tie communication actually works: Reflect for Future Success: Use these COULD BE COULD BE
it to big-picture goals like boosting customer Use Multiple Channels: Don’t just rely on emails. celebrations as opportunities to discuss what
loyalty or improving operational efficiency. Utilise newsletters, team meetings and messaging worked well and how to improve future FEATURED HERE FEATURED HERE
When the team understands the ‘why,’ they’re apps to keep everyone informed and engaged, rollouts, especially as trends shift in the retail
far more likely to get behind the rollout and especially across different locations or venues. and leisure sectors. umdasch The Store Makers: Premium &
stay engaged throughout the process. Share Timelines and Milestones: Provide Travel Retail delivers 155 years of our heritage and AVAILABLE FROM AVAILABLE FROM
expertise to make your store stand out from the
a clear roadmap for the rollout process. At the end of the day, retail digital crowd. We work with you on an individual basis FEBRUARY FEBRUARY
INVEST IN REAL TRAINING Transparency helps manage expectations transformation is all about the people who to ensure that your vision is realised and your FROM £125 A MONTH* FROM £125 A MONTH*
Half-baked training is a recipe for disaster. and reduce anxiety, particularly during busy make it happen. If you want your tech rollout expectations are exceeded. With imagination, a
feeling for materials and pioneering trends, we
Don’t leave your team hanging when the tech shopping seasons or major events. to be a success, put your team at the centre create top-quality shopfitting. Premium & Travel
changes. Here’s how to do training right: Celebrate Early Wins: Highlight and of the process. Make sure they feel supported, Retail is our passion.
Tailor Training for Roles: Each department recognise initial successes, such as improved equipped and heard throughout the journey.
has unique needs. Sales teams in retail will need customer feedback or streamlined operations When your crew understands the changes and www.umdasch.com
different training than staff managing leisure to boost morale and motivate your team to feels confident using new tools, they won’t just
activities, so customize accordingly. embrace the new technology. adapt - they’ll thrive.
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