McAthurGlen, Europe’s leading designer outlet group is continuing to enhance the guest experience in today’s evolving retail landscape.
The group, which has a portfolio of 25 designer outlets in 10 countries across Europe and in Canada, has teamed up with By Appointment, a global appointment scheduling and Queue Management System, and Dropit, a digital handsfree shopping service, to launch two app-based services in a number of McArthurGlen’s major retail and leisure destinations.
The services will play an important role in continuing to improve the customer experience and overall guest satisfaction, driving the performance of McArthurGlen’s brand partner stores through increased average spend per visitor and repeat visits. The group’s customer research shows that when guests are highly satisfied, they spend 15 per cent more than satisfied customers, are 50 per cent more likely to return, and are twice as likely to recommend their shopping experience to friends and family.
“Our mission is to provide customers with the finest retail experiences possible, from our exceptional mix of iconic brands through to our best-in-class customer service. By integrating these two innovative, app-based services into the McArthurGlen offer, we are delivering even greater convenience and flexibility for our guests, while also enhancing their safety and wellbeing,” commented Susie McCabe, Deputy Chief Executive Officer at McArthurGlen.
