The home improvement retailer is now launching new contactless pick-up lockers where customers can pick up items they have purchased online.
The newly-launched contactless lockers will be installed near the entrance of select stores, and are equipped with Bluetooth technology and a touchscreen where customers can access instructions on how to open the locker and retrieve their order. Customers can open the locker by scanning the barcode that they received in their confirmation email.
The roll out of the lockers comes at a pivotal time for retail, with consumer’s behaviours changing to reflect a more digital landscape. Tony Cioffi, Senior Vice-President, Stores at Lowe’s Canada, commented: “We’re starting with rolling it out in 48 of our Lowe’s stores in April and then RONA is going to follow and Reno-Depot right after – 41 RONA’s and 15 Reno-Depot’s. In all it will be 104 stores which are going to have lockers in the vestibule.
If they {customers} have a product that fits within the dimensions of the pick-up locker the customer could get the option of picking up that product in that locker without actually interfacing with anybody and in fact not really touching anything.”
