Kroger transforms grocery e-commerce with introduction of first-of-its-kind technology in the U.S. developed by Ocado.
America’s largest grocery retailer, is launching the country’s first Customer Fulfillment Center (CFC), combining vertical integration, machine learning, and robotics with affordable, friendly, and fast delivery service for fresh food.
In May 2018, Kroger and Ocado formed an exclusive partnership to introduce to the US for the first time proprietary technology solutions focused on artificial intelligence, advanced robotics and automation, and creative solutions to create more seamless and efficient fulfillment, picking and delivery capabilities to provide customers anything, anytime, anywhere and expand Kroger’s reach and products to new geographies.
“2020 was a pivotal year for grocery e-commerce, with Kroger’s digital business scaling to over $10 billion—and achieving a record digital sales increase of 116 per cent,” said Rodney McMullen, Kroger’s Chairman and CEO. “We’re incredibly proud to achieve this milestone that advances our position as one of America’s leading e-commerce companies. The momentum we’re experiencing is well-timed with the evolution of Kroger Delivery, underpinning the permanent shift in grocery consumer behavior and need for enterprising and modern e-commerce and last-mile solutions—today’s true competitive horsepower.
