Lowes Foods is partnering to gain additional fulfillment capabilities for its on-demand delivery offering.
The Southeast regional grocer, operating in the Carolinas and Virginia, is partnering with the last-mile delivery services platform Delivery Solutions to provide its Lowes Foods-To-Go customers access to the entire in-store inventory, real-time visibility and fast, reliable deliveries.
With the surge in demand for online grocery shopping caused by the Covid-19 pandemic, Lowes Foods sought a multi-provider orchestration platform that would allow it to optimize customer experiences, unit economics and delivery coverage, without losing control of its omni-channel customer experience.
Ultimately, Lowes Foods chose to work with Delivery Solutions, which was already integrated with Lowes Foods’ existing ShopperKit picking technology. This alignment helped ensure a fast, smooth transition to offering same-day delivery. Leveraging Delivery Solutions, Lowes Foods intended to have every online order collected and delivered by the provider which was best-suited to meet customer, store and order commitments.
“Trust is paramount in the grocery e-commerce space—retailers are not only responsible for safe, fresh and accurate orders, but they must find ways to communicate with their guests and make them aware of essential elements of the online journey. Delivery Solutions allows us to centralize and streamline our last-mile fulfillment and provide the best possible delivery experience for our guests,” said Chad Petersen, VP of E-commerce, Lowes Foods. “Another key advantage is the control and scalability that the platform provides our internal business team, allowing us to scale providers, rates, and geographies without a ‘heavy lift’ on coding or custom development.”
