Oxygen,the UK’s first choice indoor family activity brand, has unveiled its upgraded customer proposition through a £1.23 million refurbishment at Croydon Park, featuring transformed activity zones, facilities, café, and revamped event offerings.
Launched to the public over Easter, the new impactful concept, which was first introduced at Oxygen’s Wilmslow and Acton parks, has focused on significantly enhancing the customer experience through leading play, interactive facilities and new café offer. Extensive customer feedback and insights have been utilised to drive the delivery of the experience including an upgraded and more streamlined welcome and check-in space.
The 31,560 sq ft space, which spans across two floors, includes a neon experience tunnel guiding customers into the supercharged space, and a revitalised park layout with brand-new elements, including a parkour bounce zone, an inflatable obstacle course, six new climbing challenges, and a refreshed baby area and toddler play structure. Plus, nine new party rooms and an open party area for special occasions. A comfortable lounge area is available for parents looking for a quiet space, and features a best-in-class F&B offer meeting increasing consumer expectations.
Integral to delivering an impactful experience is a passionate team and Oxygen has invested in training dedicated people to deliver an enhanced and immersive experience, taking the consumer on a journey from the moment they arrive and for the duration of their visit.
