In response to the COVID-19 pandemic, a specialty furniture retailer is instituting contactless delivery protocols.
Article is now offering fully operational delivery across the U.S. and Canada, with most of its product in stock and available for shipment from local warehouses. The retailer is introducing contactless delivery as its default shipping option.
Article will deliver items to the front door of a customer’s house or apartment, knock or buzz, and greet the customer at the door while maintaining a six-foot social distance. Delivery personnel will photograph the order at the door as proof of delivery, with no signature required. For multi-tenant buildings that are restricting access to non-residents, Article will deliver to the closest point to the customer’s home that they’re safely able to.
In addition, the retailer has temporarily disabled all in-room shipping options to ensure social distance during your delivery. Customers who have recently placed an order and requested in-room or in-room plus assembly delivery service will be refunded the upgraded service fees to the original payment method on their order.
