OYO Hotels & Homes is rolling out new operational procedures at its independently-owned hotels to prepare them for reopening along approved timelines as they are announced by the devolved UK governments.
The new procedures will focus on a minimal-touch experience, ensuring stringent levels of hygiene and accounting for the ongoing need for social distancing. OYO will also introduce a ‘Sanitised Stays’ tag that will be displayed on online property descriptions, indicating that staff are fully trained in the new processes and that the hotel has reached a high compliance level in implementing them.
“The ‘new normal’ that the hotel industry faces in the post-lockdown environment presents a real set of challenges for small, independent, neighbourhood hotels which generally operate with limited resources and budgets,” commented Rishabh Gupta, head of OYO UK & Europe. “OYO is working with our partners to introduce tailored solutions that balance excellent hygiene with cost efficiencies; utilising technology as well as practical steps to enable these valued hotels remain both attractive and viable.”
In addition to these procedures, OYO is currently developing the technology for app-based remote check-in, which will enable a hassle-free process with minimal contact between guests and staff. It is also exploring digital key boxes so guests can collect their key outside their room rather than at reception.
“Some measures might require the cooperation and goodwill of guests, or go against the hotelier’s natural instinct to aide the guest at every juncture, but we’re sure that everyone will understand that these procedures are being followed for everyone’s wellbeing,” added Rishabh Gupta. “OYO and our partners are looking forward to re-opening our hotels as soon as the respective governments permit.”
