The Mall of America has now successfully reopened for business.
The reopening does not mean that everything will go back to ‘normal’ though, as the first step of reopening comes with new safety protocols and also reduced operating capacity. The guidelines that have been imposed by the state allow malls to open at only half of their normal capacity.
The reopening plan by the Mall of America will focus primarily on retail stores. Approval is still pending for food and beverage operators, spas, hair and nail salons and entertainment tenants, such as; Sea Life Aquarium and Nickelodeon Universe Amusement Park.
“The key message right now is safety. We need to make sure that people feel comfortable when they come back, It’s not just about the capacity but how do you manage the traffic once people are in the building. So we want to make sure our staff is trained and ready to respond, and we also have technology that helps us read those traffic patterns to see where we might have hot spots throughout the building.” – Jill Renslow – Mall of America Executive Vice President of Marketing & Business Development.
“Reopening in a phased approach will definitely allow us the opportunity to learn how the traffic patterns will work and how guests will go through our building with interactions and new safety protocols. We have already put a lot of safety protocols in place, but we also want to make those modifications as needed.” – Renslow concluded.
