Abuelo’s Mexican Restaurant is integrating machine learning (ML) and artificial intelligence (AI) with its curbside pickup operations.
The fast-casual dining retailer is utilising the Flybuy Pickup platform, based on proprietary ML and location AI, to streamline its curbside pickup offering. Customers can place a curbside pickup order using the Abuelo’s app or site, and will receive a text with a link to tap when they are on their way to pick up the order.
With customer permission, the software tracks their location while en route, so Abuelo’s can prioritise the order for their arrival time. When the customer arrives, they can park at a designated curbside pickup spot, tap the “I am here” link, and an Abuelo’s associate will bring the order to the vehicle. Location tracking ends at pickup.
The Flybuy Pickup integration enables individual Abuelo’s store locations to anticipate each customer’s arrival for their pickup order, so wait times can be shorter and curbside orders are served at the correct temperature.
“We want to make the to-go experience personal and hassle-free for our guests who order food from Abuelo’s,” said Robert Lin, President of Abuelo’s. “We’re also committed to guest privacy, so the Flybuy Pickup partnership is a perfect fit since the location feature is used only with guest permission during the pickup process. The software is fully integrated with the Abuelo’s app and site to ensure we can deliver food curbside when it is freshest and at the correct serving temperature.”
