Albertsons are to deploy artificial intelligence (AI)-based virtual assistant and live chat solutions for online customers. The move will see the supermarket giant will roll out the Intelligent Engagement Platform from Nuance as demand for online grocery shopping grows during the COVID-19 pandemic.
The AI-powered application provides real-time answers to customer inquiries such as how the delivery service works, item availability, online order tracking status, and store locations and hours.
“Supporting our customers’ needs as quickly, safely, and efficiently as possible is of utmost importance to us. We are pleased to offer shoppers multiple options when it comes to ordering online – from in-store pickup to contactless delivery, our associates are fully committed to assisting our customers in the stores, and now we can extend that same Albertsons experience to our digital channels, ensuring our customers’ needs are met however they choose to shop.” – Chris Rupp, executive VP and chief customer and digital officer at Albertsons.
