The company, part of the Beyon Group, has revamped all of its retail shops, adding a self-service digital zone, designed to elevate the customer retail experience.
This step is in line with Batelco’s on-going digital transformation of its customer journey in multiple touchpoints such as the website, the Batelco app as well as the retail shops.
Batelco’s new shops enable customers to complete the majority of transactions through a simple digital journey. Today, Batelco customers can find advanced self-service kiosks that incorporate a wide range of functions including the ability to instantly register and activate a new Postpaid or Prepaid line and receive a new SIM card, as well as subscribe to Home Fibre Broadband services with just a few easy steps.
Customers can also complete package upgrades, SIM/eSIM replacement, voucher refills, and check device availability in addition to bill inquiry and payments.
Introducing a digital zone at Batelco’s retail shops offers convenience, which allows customers to complete various types of transactions quickly and easily as well as reducing queuing time in branches, hence improving the overall customer satisfaction.
