A new personal video shopping experience has now been launched by Brompton Bicycle, aiming to bring its in-store expertise to online customers.
The new video call service, called ‘Brompton Live In-Store Expert’ will connect customers with experienced Brompton staff at the retailer’s store at the Westfield Shopping Centre.
Staff will be able to demonstrate the latest Brompton bikes and receive guidance on the selection of accessories and clothing.
“We have always been committed to deliver the highest level of customer service we can, and I am delighted we are able to now offer our customers an engaging way to access the expertise of our retail staff so that they can have confidence in finding their perfect Brompton and have it delivered to one our accredited retail stores or straight to their door. This new service is an example of how we are adapting and developing our business to meet the changing consumer needs due to the impact of covid-19.” – Stephen Loftus, chief commercial officer at Brompton
At the moment, the service is currently only available in the UK and accessible between the hours of 10am and 4pm, Monday to Friday.
