Carrefour, which is operated by Majid Al Futtaim in the UAE are set to introducing a click and collect option. The new service will give online shoppers added flexibility and convenience with their order. Carrefour’s online customers can now have the option to collect their orders from select locations.
“At a critical time when customers are seeking more choice and more convenience from their shopping experience, we’ve listened and responded with the launch of our new click and collect service. At Majid Al Futtaim, and by extension Carrefour, we are committed to providing our customers and the communities we serve not only with accessible products, but also new ways of shopping that adapt to their changing circumstances like maintaining social distance. Click and collect is another example of our inventive thinking in practice, and marks the evolution of our digital offering to meet the needs of the modern customer.” – Philippe Peguilhan, Carrefour UAE country manager at Majid Al Futtaim Retail.
“We have witnessed a spike in Carrefour online orders in the last few weeks due to the current situation, which lead us to explore new initiatives to fulfil customers’ orders and keep them satisfied. We realise that some customers don’t want to wait for their orders to be delivered in the next available time slot, so we made the orders available for collection at their convenience,” added Nalla Karunanithy, chief digital officer – omnichannel at Majid Al Futtaim Retail.
