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Checkers & Rally’s Rolling Out Automated Voice Ordering

In one of the largest rollouts of the technology, a quick-service restaurant chain is applying artificial intelligence to the drive-thru.

Checkers Drive-In Restaurants, operator of Checkers & Rally’s, will roll out Presto automated voice ordering technology to all of its approximately 260 corporate-owned drive-thru restaurants during 2022.

In 2021, Checkers & Rally’s conducted a detailed pilot program of Presto’s automated voice ordering technology at multiple locations over a four-month period. During this time, the retailer found that Presto’s solution delivered a high level of automation and accuracy, with over 98 per cent of drive-thru orders completed with minimal intervention from restaurant employees. Checkers also found that the Presto solution performed well with unique or infrequently ordered menu items, and could manage orders with various customer accents.

“Checkers & Rally’s is the pioneer of the double drive-thru restaurant model, so our decision to again lead the industry with the largest rollout of an A.I.-based voice assistant solution should be no surprise,” said Frances Allen, President and CEO at Checkers & Rally’s. “We are excited about this new era in partnership with Presto, a leader in the restaurant hospitality technology field. As a company, we embrace technology that will help our team members maximize time and efficiency while making their jobs easier and more enjoyable, creating a better experience for them as well as our guests.”