From now on, guests to Dave & Buster’s will have an easier time ordering and paying for food and drink and loader gaming credit.
The entertainment/restaurant chain is partnering with Diebold Nixdorf to deliver a new kiosk solution that is replacing legacy order and payment hardware and software. Dave & Buster’s decided to overhaul its previous order and payment solution in order to create more in-store efficiency and offer an intuitive, frictionless customer experience.
“Our promise when you come into a Dave & Buster’s is that you’re going to have fun,” said Dave & Buster’s Chief Marketing Officer Brandon Coleman III. “The new self-service solution from Diebold Nixdorf has really helped us create that: It’s reduced lines, it’s increased spend and people are having a better time with a frictionless experience. At Dave & Buster’s, we’re all about creating a great time for our customers. And one of the things that we see correlates with a great time is an increase in spending. We’re seeing that increase in spend coming from our kiosks.”
“With our new kiosk system, we expect to improve the customer experience and increase our efficiency,” said J.P. Hurtdao, VP and CIO, Dave & Buster’s. “We are very impressed by the quality and design of the hardware and total solution Diebold Nixdorf delivered.”
