The two companies will co-operated in areas including omni-channel retail, smart supply chain and logistics and analytics.
Lagardère Travel Retail will leverage JD’s digital expertise to enable new customer experiences and services throughout its retail network in airports and railway stations. The partners will develop omni-channel duty-free and duty-paid shopping offers aimed at travelling consumers with a focus on high-quality customer engagement across product categories.
Meanwhile, JD Worldwide, the global import platform of JD.com, will join forces with Lagardère Travel Retail to further develop its duty-free business.
Eudes Fabre, CEO for North Asia at Lagardère Travel Retail, commented: “Our partnership with JD.com reflects our ambition to play a leading role in the development of China’s dynamic travel retail sector and contribute to the expansion of the domestic duty-free industry. The expertise of our partners will help position us for the next phase of growth in the region while creating exciting new possibilities for our customers and partners in the region.”
Simon Han, Vice President of JD.com, added: “Our cooperation with Lagardère Travel Retail can enhance our respective strengths and bring mutual benefits, allowing us to explore more opportunities in the travel retail sector. At the same time, we will join hands to develop a comprehensive cooperation that will create richer shopping choices and a better experience for customers.”
