The John Lewis department store chain has adapted its in-store services and taken them online to cater for customers during the coronavirus crisis.
Customers can now book free virtual appointments to gain advice on nursery purchases, home design and clothing. John Lewis said the move will enable it to provide core services to support the nation during lockdown.
Customers will be given one-to-one video appointments with a John Lewis specialist. While the initial launch will include virtual nursery, home design and personal styling appointments, further services, inspirational talks and learning sessions will be added to the programme at the end of April.
Peter Cross, Director of Customer Experience at John Lewis and Waitrose, said: “We are a diverse, resilient and strong business, and are wholeheartedly committed to supporting the wellbeing of our customers at this time. Through the power of technology, we have carefully curated these free one-to-one virtual appointments to reflect the needs of the nation during this national crisis. We have gathered our experts from across the country to offer these services initially across nursery, home and styling, with future plans to extend our services across nutritional advice, wine tastings, and tech support to name a few.”
