Partridge Jewellers, New Zealand’s leading retailer of fine jewelleryand watches since 1864, has partnered with Red Ant to deliver RetailOS to their stores.
With a heritage built on the highest commitment to craft, quality and service, Partridge Jewellers recognises the value of clienteling in delivering exceptional customer experiences – the Red Ant team is working with them to introduce:
- Customer book and profile, including data capture and lookup with past purchase, status, preferences and personalised recommendations
- Access to full product catalogue, allowing users to view products, review prices and product description and add products to a customer profile or basket, which can be emailed to them
- Configurable analytics with spend by customer, products and categories
- Integrated personalised consultations, messaging and communications
- Two-way integration with CRM system for a single customer view
- Secure payment options and delivery tracking
Grant Partridge, Partridge Jewellers’ Managing Director, said: “Our 160-year legacy is founded on building personal relationships with our customers – RetailOS will enable us to elevate their experience even further.”
Emma Newman, Red Ant’s Head of Client Success, said: “It’s a privilege to partner with a business that is wholly dedicated to excellence in customer service. We’re looking forward to working together to offer a truly personalised in-store experience.”
