The partnership comes as Quiz hopes to improve their post-purchase customer service.
Artificial Intelligence platform HelloDone is providing a technology that will allow Quiz’s customers to chat with the brand about their recent orders. Customers can ask questions such as ‘What is the estimated time of arrival for my parcel?’ via a chat conversation on Facebook Messenger. All queries and updates stay within the same chat so that customers can find any relevant information in one convenient location.
The new technologies will also allow customers to divert parcels to another time or place and ask for their packages to be left in secure locations.
Haroun Saleemi, Quiz Head of E-Commerce commented: “We know that our loyal customers want to speak directly to us about their orders, in plain English and at whatever time is convenient to them. They want to know where it is from the moment they hit the buy button until it arrives at their doorstep.”
