Walmart are to introduce a two-hour delivery as COVID-19 generates increased demand. The discount giant are to accelerate the rollout of Express Delivery, a new service that delivers items to customers’ doors in less than two hours. Walmart has accelerated the development of the service in the wake of the coronavirus pandemic, piloting Express Delivery in 100 stores since mid-April.
Walmart will rely on its team of 74,000 personal shoppers to pick customer orders, including additional personal shoppers hired specifically for Express Delivery. Walmart will utilize its existing lineup of delivery providers to take orders from a store to customers’ doors.
Getting started with the new service could not be easier, customers simply enter the Walmart website or mobile applications and simply search their ZIP code to check their eligibility. Then once the customer has proceeded to the checkout, they simply select Express Delivery and pay for their delivery order. A delivery driver picks the order up at the store and delivers to the customer within two hours. No money is exchanged at the door.
“We know our customers’ lives have changed during this pandemic, and so has the way they shop,” said Janey Whiteside, chief customer officer, Walmart. “We also know when we come out of this, customers will be busier than ever, and sometimes that will call for needing supplies in a hurry. COVID-19 has prompted us to launch Express Delivery even faster so that we’re here for our customers today and in the future.”
